Order Chatroom gives you an effective, easy-to-use chatroom between you and your customers. Every order gets its own private conversation, so questions, files and updates land exactly where they belong — next to the products, totals and shipping details they are about. Stay in touch, collect feedback and resolve issues without digging through email threads. The free version, Orders Chat for WooCommerce, is available on WordPress.org.
Chatroom in My Account
Customers open a chatroom for any of their orders straight from the My Account area. No third-party messengers, no lost emails — the conversation lives with the order.
Quick chatrooms on the Orders page
As a store manager you see unread-message badges right on the Orders list and answer from a quick modal chatroom — without opening each order.
Chatroom on the single order page
Prefer working inside an order? A metabox on the single order screen keeps the full conversation and message composer at hand.
Email notifications that don’t flood
Both sides get email notifications about new messages, consolidated into digests so nobody’s inbox gets flooded when a conversation heats up.
Automatic purchasing message
Send an automatic message — with attachments — right after purchase. Perfect for instructions, thank-you notes or delivering digital goods.
And the details are covered
- File attachments — allow uploads in chat and restrict them by type and size.
- Your brand colors — customizable palette so the messenger matches your site design.
- Read status & system messages — see what was delivered and read, with automatic system notes along the way.
FAQ
What are the requirements?
WooCommerce 5.0+ and WordPress 5.0+. The plugin works with 99% of themes — if yours is the exception, we will fix it.
What if it doesn’t work for my store?
Purchases are covered by a satisfaction guarantee — see our Refund and Returns Policy.
What happens when the license expires?
The plugin keeps working — you just stop receiving updates and support until you renew.